Toma de decisiones y solución de problemas en Gestión y liderazgo & Negocios y finanzas eBooks

The Secret Lives of Customers

A Detective Story About Solving the Mystery of Customer Behavior

de David S Duncan ...

“A page-turner that reads like a mystery” (Mark Bertolini, former chairman and CEO, Aetna) that delivers key insights to the questions: who really are our customers, why do we lose them, how do we regain them?Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, ... Leer más

$16.99 USD

“A page-turner that reads like a mystery” (Mark Bertolini, former chairman and CEO, Aetna) that delivers key insights to the questions: who really are our customers, why do we lose them, how do we regain them?Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are,
... Leer más
DK Essential Managers: Managing Change

de Robert Heller ...

Series series DK Essential Managers
Learn all you need to know about adapting to change, from initiating modifications to responding positively to them. Turn and face the strange features of your new business environment with this efficient how-to guide. Managing Change enables you to understand and plan for change to achieve the best results, plus it provides practical techniques for you to try in different settings. Whether you ... Leer más

$4.99 USD

Learn all you need to know about adapting to change, from initiating modifications to responding positively to them. Turn and face the strange features of your new business environment with this efficient how-to guide. Managing Change enables you to understand and plan for change to achieve the best results, plus it provides practical techniques for you to try in different settings. Whether you
... Leer más
The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition

de Peter S. Pande, Robert P. Neuman, Roland Cavanagh ...

The Definitive Work on Six Sigma—Revised and Fully UpdatedUpon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma’s improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, ... Leer más

$41.99 USD

The Definitive Work on Six Sigma—Revised and Fully UpdatedUpon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma’s improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance,
... Leer más
The Medici Effect, With a New Preface and Discussion Guide

What Elephants and Epidemics Can Teach Us About Innovation

de Frans Johansson ...

Why do so many world-changing insights come from people with little or no related experience? Charles Darwin was a geologist when he proposed the theory of evolution. And it was an astronomer who finally explained what happened to the dinosaurs.Frans Johansson's The Medici Effect shows how breakthrough ideas most often occur when we bring concepts from one field into a new, unfamiliar territory ... Leer más

$20.99 USD o gratis con Kobo Plus

Why do so many world-changing insights come from people with little or no related experience? Charles Darwin was a geologist when he proposed the theory of evolution. And it was an astronomer who finally explained what happened to the dinosaurs.Frans Johansson's The Medici Effect shows how breakthrough ideas most often occur when we bring concepts from one field into a new, unfamiliar territory
... Leer más
Secrets of the Moneylab

How Behavioral Economics Can Improve Your Business

de Kay-Yut Chen, Marina Krakovsky ...

Taking the findings of behavioral economics from the cocktail party to the boardroom.Experimental economist Kay-Yut Chen leads an economics lab at Hewlett- Packard-the first of its kind at any company. His groundbreaking research into human behavior has turned into tangible results for HP. He has saved the company millions of dollars, simply by explaining why people really do the things they do. ... Leer más

$14.99 USD

Taking the findings of behavioral economics from the cocktail party to the boardroom.Experimental economist Kay-Yut Chen leads an economics lab at Hewlett- Packard-the first of its kind at any company. His groundbreaking research into human behavior has turned into tangible results for HP. He has saved the company millions of dollars, simply by explaining why people really do the things they do.
... Leer más
The Girl's Guide to Kicking Your Career Into Gear

Valuable Lessons, True Stories, and Tips For Using What You've Got (A Brain!) to Make Your Worklife Work for You

de Caitlin Friedman, Kimberly Yorio ...

Be the girl who makes it happen!Guess what? If you’re not looking out for your career then nobody is. If you want to be both passionate about what you do and successful, then you must take control of your professional destiny. Only you can determine who you are, what you can do, and where you want to go. If you are stuck in your career, frustrated at your position within a company, or bored with ... Leer más

$4.99 USD

Be the girl who makes it happen!Guess what? If you’re not looking out for your career then nobody is. If you want to be both passionate about what you do and successful, then you must take control of your professional destiny. Only you can determine who you are, what you can do, and where you want to go. If you are stuck in your career, frustrated at your position within a company, or bored with
... Leer más
How the Wise Decide

The Lessons of 21 Extraordinary Leaders

de Aaron Sandoski, Bryn Zeckhauser ...

Discover the formula used by twenty-one of the world’s most extraordinary leaders to make consistent and smart decisions.How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers. Despite the best training the world could offer—Harvard MBAs and stints at McKinsey & ... Leer más

$6.99 USD

Discover the formula used by twenty-one of the world’s most extraordinary leaders to make consistent and smart decisions.How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers. Despite the best training the world could offer—Harvard MBAs and stints at McKinsey &
... Leer más
The Leader Lab

Core Skills to Become a Great Manager, Faster

de Tania Luna, LeeAnn Renninger ...

What if you could become a great manager, leader, and communicator faster?The Leader Lab is a high-speed leadership intensive, equipping managers with the Swiss Army Knife of skills that help you handle the toughest situations that come your way.Through painstaking research and training over 200,000 managers, authors Tania Luna and LeeAnn Renninger, PhD (co-CEOs of LifeLab Learning) identified the ... Leer más

Antes $19.00 USD Ahora $13.00 USD

What if you could become a great manager, leader, and communicator faster?The Leader Lab is a high-speed leadership intensive, equipping managers with the Swiss Army Knife of skills that help you handle the toughest situations that come your way.Through painstaking research and training over 200,000 managers, authors Tania Luna and LeeAnn Renninger, PhD (co-CEOs of LifeLab Learning) identified the
... Leer más
Enterprise Risk Management

A Methodology for Achieving Strategic Objectives

de Gregory Monahan ...

Series Libro 20 - Wiley and SAS Business Series
Written for enterprise risk management (ERM) practitioners who recognize ERM?s value to their organization, Enterprise Risk Management: A Methodology for Achieving Strategic Objectives thoroughly examines operational risk management and allows you to leverage ERM methodology in your organization by putting author and ERM authority Gregory Monahan's Strategic Objectives At Risk (SOAR) methodology ... Leer más

$48.00 USD

Written for enterprise risk management (ERM) practitioners who recognize ERM?s value to their organization, Enterprise Risk Management: A Methodology for Achieving Strategic Objectives thoroughly examines operational risk management and allows you to leverage ERM methodology in your organization by putting author and ERM authority Gregory Monahan's Strategic Objectives At Risk (SOAR) methodology
... Leer más
Rational Choice in an Uncertain World

The Psychology of Judgment and Decision Making

de Reid Hastie, Robyn M. Dawes ...

"*The authors are highly respected as leading figures in the field of judgment and decision making. There are many existing books on topics related to judgment and decision making, but this book makes a unique contribution to this field because of its systematic and scholarly approach, and its breadth of coverage."—*Robert Goldstone, Indiana University"Reid Hastie and Robyn Dawes are two of the ... Leer más

$100.79 USD

"*The authors are highly respected as leading figures in the field of judgment and decision making. There are many existing books on topics related to judgment and decision making, but this book makes a unique contribution to this field because of its systematic and scholarly approach, and its breadth of coverage."—*Robert Goldstone, Indiana University"Reid Hastie and Robyn Dawes are two of the
... Leer más
The New Rational Manager

Effective Action Begins With Clear Thinking

de Charles H. Kepner, Benjamin B. Tregoe ...

One of the best-selling business books of all time, The New Rational Manager, describes Kepner-Tregoe critical thinking processes for effective leadership and issue-resolution management that have been pressure tested across the world for over 60 years. Whether you're troubleshooting a major IT system outage, solving a manufacturing equipment problem, deciding to expand the capacity of a ... Leer más

$9.99 USD o gratis con Kobo Plus

One of the best-selling business books of all time, The New Rational Manager, describes Kepner-Tregoe critical thinking processes for effective leadership and issue-resolution management that have been pressure tested across the world for over 60 years. Whether you're troubleshooting a major IT system outage, solving a manufacturing equipment problem, deciding to expand the capacity of a
... Leer más
Business Continuity Management

Building an Effective Incident Management Plan

de Michael Blyth ...

PRAISE FOR Business Continuity ManagementFew businesses can afford to shut down for an extended period of time, regardless of the cause. If the past few years have taught us anything, it's that disaster can strike in any shape, at any time. Be prepared with the time-tested strategies in Business Continuity Management: Building an Effective Incident Management Plan and protect your employees while ... Leer más

$45.00 USD

PRAISE FOR Business Continuity ManagementFew businesses can afford to shut down for an extended period of time, regardless of the cause. If the past few years have taught us anything, it's that disaster can strike in any shape, at any time. Be prepared with the time-tested strategies in Business Continuity Management: Building an Effective Incident Management Plan and protect your employees while
... Leer más
The Sixth Sense

Accelerating Organizational Learning with Scenarios

de Kees van der Heijden, Ron Bradfield, George Burt, George Cairns, George Wright ...

This book helps managers move beyond the idea that the future of business will resemble the past and allows them to use scenarios to imagine multiple perspectives. The concepts of organizational realities, experience, and beliefs are explored to encourage and embrace change in business organizations for a successful future. ... Leer más

$47.00 USD

This book helps managers move beyond the idea that the future of business will resemble the past and allows them to use scenarios to imagine multiple perspectives. The concepts of organizational realities, experience, and beliefs are explored to encourage and embrace change in business organizations for a successful future.
... Leer más
The Resilient Enterprise

Overcoming Vulnerability for Competitive Advantage

de Yossi Sheffi ...

Stories from Nokia, Dell, UPS, Toyota, and other companies show how firms can reduce their vulnerability to high-impact distributions, from earthquakes to strikes, from SARS to terrorism, and use them for competitive advantage.What happens when fire strikes the manufacturing plant of the sole supplier for the brake pressure valve used in every Toyota? When a hurricane shuts down production at a ... Leer más

$20.99 USD

Stories from Nokia, Dell, UPS, Toyota, and other companies show how firms can reduce their vulnerability to high-impact distributions, from earthquakes to strikes, from SARS to terrorism, and use them for competitive advantage.What happens when fire strikes the manufacturing plant of the sole supplier for the brake pressure valve used in every Toyota? When a hurricane shuts down production at a
... Leer más
Creative Directions

Mastering the Transition from Talent to Leader

de Jason Sperling ...

More and more makers, designers, writers, and artists are in demand as we enter the Age of Creatives. By understanding the new strategies and mindset required to succeed, you can manage other creatives successfully.For creators, getting that promotion to management is exciting but can also be scary. The skills that made them so successful may not translate to the skill required to be a great ... Leer más

$13.99 USD

More and more makers, designers, writers, and artists are in demand as we enter the Age of Creatives. By understanding the new strategies and mindset required to succeed, you can manage other creatives successfully.For creators, getting that promotion to management is exciting but can also be scary. The skills that made them so successful may not translate to the skill required to be a great
... Leer más
Statistics for Six Sigma Made Easy! Revised and Expanded Second Edition

de Warren Brussee ...

A PLAIN ENGLISH GUIDE TO SOLVING REAL-WORLD PROBLEMS WITH SIX SIGMASix Sigma is one of the most effective strategies for improving processes, creating better products, and boosting customer satisfaction, but business leaders often balk at its reputation for being too complex. Don't fall into that trap. Six Sigma is simple to understand and implement--if you have Statistics for Six Sigma Made Easy ... Leer más

$25.99 USD

A PLAIN ENGLISH GUIDE TO SOLVING REAL-WORLD PROBLEMS WITH SIX SIGMASix Sigma is one of the most effective strategies for improving processes, creating better products, and boosting customer satisfaction, but business leaders often balk at its reputation for being too complex. Don't fall into that trap. Six Sigma is simple to understand and implement--if you have Statistics for Six Sigma Made Easy
... Leer más
Creative Construction

The DNA of Sustained Innovation

de Gary P. Pisano ...

This myth-busting book shows large companies can construct a strategy, system, and culture of innovation that creates sustained growth.Every company wants to grow, and the most proven way is through innovation. The conventional wisdom is that only disruptive, nimble startups can innovate; once a business gets bigger and more complex corporate arteriosclerosis sets in. Gary Pisano's remarkable ... Leer más

$18.99 USD

This myth-busting book shows large companies can construct a strategy, system, and culture of innovation that creates sustained growth.Every company wants to grow, and the most proven way is through innovation. The conventional wisdom is that only disruptive, nimble startups can innovate; once a business gets bigger and more complex corporate arteriosclerosis sets in. Gary Pisano's remarkable
... Leer más
If Harry Potter Ran General Electric

Leadership Wisdom from the World of the Wizards

de Tom Morris ...

However important the magic of wands, brooms, cauldrons, potions, and spells might be to the vivid story telling of [the Harry Potter] books, it is merely incidental to their philosophy of life…. I can’t count the number of times I’ve heard someone in a business context say something like “I wish I could just magically solve all these problems” or “I’ll try my best to deal with this, but remember, ... Leer más

$5.99 USD

However important the magic of wands, brooms, cauldrons, potions, and spells might be to the vivid story telling of [the Harry Potter] books, it is merely incidental to their philosophy of life…. I can’t count the number of times I’ve heard someone in a business context say something like “I wish I could just magically solve all these problems” or “I’ll try my best to deal with this, but remember,
... Leer más
Redesigning Leadership

de John Maeda, Rebecca J Bermont ...

Series series Simplicity: Design, Technology, Business, Life
Lessons for a new generation of leaders on teamwork, meetings, conversations, free food, social media, apologizing, and other topics.When designer and computer scientist John Maeda was tapped to be president of the celebrated Rhode Island School of Design in 2008, he had to learn how to be a leader quickly. He had to transform himself from a tenured professor—with a love of argument for argument's ... Leer más

$12.99 USD

Lessons for a new generation of leaders on teamwork, meetings, conversations, free food, social media, apologizing, and other topics.When designer and computer scientist John Maeda was tapped to be president of the celebrated Rhode Island School of Design in 2008, he had to learn how to be a leader quickly. He had to transform himself from a tenured professor—with a love of argument for argument's
... Leer más
Experiments in Reflection

How to See the Present, Reconsider the Past, and Shape the Future

de Leticia Britos Cavagnaro, Stanford d.school ...

Series series Stanford d.school Library
Notice what matters, sharpen your intuition, and grow personally and professionally by honing your skills of reflection in this illustrated guide from Stanford University's d.school.While we often think of reflection as a way to consider what is or was, it can also be a powerful tool for imagining and shaping what could be. Through activities based on the science, art, and practice of reflection, ... Leer más

$11.99 USD

Notice what matters, sharpen your intuition, and grow personally and professionally by honing your skills of reflection in this illustrated guide from Stanford University's d.school.While we often think of reflection as a way to consider what is or was, it can also be a powerful tool for imagining and shaping what could be. Through activities based on the science, art, and practice of reflection,
... Leer más
Design Strategy

Challenges in Wicked Problem Territory

de Nancy C. Roberts ...

Series series Design Thinking, Design Theory
A new approach to addressing the contemporary world’s most difficult challenges, such as climate change and poverty.Conflicts over “the problem” and “the solution” plague the modern world and land problem solvers in what has been called “wicked problem territory”—a social space with high levels of conflict over problems and solutions. In Design Strategy, Nancy C. Roberts proposes design as a ... Leer más

$38.99 USD

A new approach to addressing the contemporary world’s most difficult challenges, such as climate change and poverty.Conflicts over “the problem” and “the solution” plague the modern world and land problem solvers in what has been called “wicked problem territory”—a social space with high levels of conflict over problems and solutions. In Design Strategy, Nancy C. Roberts proposes design as a
... Leer más
Leadership in Organizations

There is a Difference Between Leaders and Managers

de David I. Bertocci ...

Leadership in Organizations is the first in a series of three books written primarily for distance-learning students in online undergraduate and graduate programs with a focus on management, leadership, and organizational development. This first book introduces concepts, theories, and principles of leadership across a broad spectrum and is intended for students in online courses on leadership, ... Leer más

$40.99 USD

Leadership in Organizations is the first in a series of three books written primarily for distance-learning students in online undergraduate and graduate programs with a focus on management, leadership, and organizational development. This first book introduces concepts, theories, and principles of leadership across a broad spectrum and is intended for students in online courses on leadership,
... Leer más
Nicky Hammerlane's Business Lessons from the Road

de Timothy D. Brady ...

What would a solution to your worst problem involving your small motor carrier be worth to you? How about a donation to a local charity, and some hours spent with the popular advisor-on-wheels, Nicky Hammerlane, he of the black Stetson and white International fame? Can't catch up with him? Here's the next best thing.This book is compiled of real-life problems that Nicky's helped solve over many ... Leer más

$1.99 USD o gratis con Kobo Plus

What would a solution to your worst problem involving your small motor carrier be worth to you? How about a donation to a local charity, and some hours spent with the popular advisor-on-wheels, Nicky Hammerlane, he of the black Stetson and white International fame? Can't catch up with him? Here's the next best thing.This book is compiled of real-life problems that Nicky's helped solve over many
... Leer más
Da Preguiça à Produtividade

(sem sair do sítio)

de Nuno Donato ...

Para muitas pessoas, preguiça e produtividade são dois conceitos que se situam em lados opostos de um espectro. Para outros, como eu, estão muito próximos.O que nos interessa não é contar o número de horas que se dedicou a trabalhar. Nem mesmo o número de tarefas que se concluiu num determinado espaço de tempo. O que é, então, a produtividade?Num mundo que cada vez exige mais trabalho com atenção ... Leer más

$5.81 USD

Para muitas pessoas, preguiça e produtividade são dois conceitos que se situam em lados opostos de um espectro. Para outros, como eu, estão muito próximos.O que nos interessa não é contar o número de horas que se dedicou a trabalhar. Nem mesmo o número de tarefas que se concluiu num determinado espaço de tempo. O que é, então, a produtividade?Num mundo que cada vez exige mais trabalho com atenção
... Leer más

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