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How to Talk to Customers

Create a Great Impression Every Time with MAGIC

by Diane Berenbaum, Tom Larkin ...

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone ... Read more

$12.99 USD or Free with Kobo Plus

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone
... Read more
Dazzler Masterworks Vol. 1

by Tom Defalco ...

Collects X-Men (1963) #130-131, Amazing Spider-Man (1963) #203, Dazzler (1981) #1-13. Celebrating the women of Marvel, we present the debut of the one and only Dazzler! Leaping from the pages of X-MEN and AMAZING SPIDER-MAN, Alison Blaire, A.K.A. Dazzler, debuted in her own series — one of the direct market’s first exclusive offerings — and put audiences on their feet. Equal parts pop star and ... Read more

$13.99 USD

Collects X-Men (1963) #130-131, Amazing Spider-Man (1963) #203, Dazzler (1981) #1-13. Celebrating the women of Marvel, we present the debut of the one and only Dazzler! Leaping from the pages of X-MEN and AMAZING SPIDER-MAN, Alison Blaire, A.K.A. Dazzler, debuted in her own series — one of the direct market’s first exclusive offerings — and put audiences on their feet. Equal parts pop star and
... Read more
Humboldt County Writers 2024 Anthology: Water

by Jenni Boyle, Jayme Antrim, James Donzella, Tom Hedt, C.A. Larkin, Nancy Resnick, D.F. Rito, Stephen Sottong, Keaton Sullivan, J.E. Tamber, Kelsey Vaughan ...

Humboldt County Writers is excited to present their 2024 anthology. Featuring stories and poetry from 11 local authors all centered around the anthology's central theme Water.Featuring works from:Jayme AntrimJenni BoyleJames DonzellaTom HedtC.A. LarkinNancy ResnickD.F. RitoStephen SottongKeaton SullivanJ.E. TamberKelsey Vaughan ... Read more

$4.99 USD or Free with Kobo Plus

Humboldt County Writers is excited to present their 2024 anthology. Featuring stories and poetry from 11 local authors all centered around the anthology's central theme Water.Featuring works from:Jayme AntrimJenni BoyleJames DonzellaTom HedtC.A. LarkinNancy ResnickD.F. RitoStephen SottongKeaton SullivanJ.E. TamberKelsey Vaughan
... Read more
Audiobook

Glass Republic, The

by Tom Pollock ...

Narrated by Alison Larkin ...

Series Audiobook 2 - Skyscraper Throne
Unabridged

12 hours 21 min

The Glass Republic is the gripping sequel to The City's Son, and the second book of The Skyscraper Throne trilogy.Pen's life is about secrets: the secret of the city's spirits, deities and monsters, living just beyond the notice of modern Londoners; the secret of Pen's intricate scars that disfigure her so cruelly; and the most closely guarded secret of all: Parva, her mirror-sister, forged from ... Read more

$14.99 USD

The Glass Republic is the gripping sequel to The City's Son, and the second book of The Skyscraper Throne trilogy.Pen's life is about secrets: the secret of the city's spirits, deities and monsters, living just beyond the notice of modern Londoners; the secret of Pen's intricate scars that disfigure her so cruelly; and the most closely guarded secret of all: Parva, her mirror-sister, forged from
... Read more
Audiobook

The Reshaping of Everyday Life

1790–1840

by Jack Larkin ...

Narrated by Tom Campbell ...

Unabridged

11 hours 13 min

A fascinating history of the daily lives of Americans in the first fifty years of the new republic, told often in their own words.The years between the patrician leadership of George Washington and the campaign that elected William Henry Harrison marked a period of startling changes in American life. However, most American were enmeshed in the myriad ordinary concerns of their lives, and although ... Read more

$24.99 USD

A fascinating history of the daily lives of Americans in the first fifty years of the new republic, told often in their own words.The years between the patrician leadership of George Washington and the campaign that elected William Henry Harrison marked a period of startling changes in American life. However, most American were enmeshed in the myriad ordinary concerns of their lives, and although
... Read more
Audiobook

When Buyers Say No

Essential Strategies for Keeping a Sale Moving Forward

by Tom Hopkins, Ben Katt ...

Narrated by Pete Larkin ...

Unabridged

7 hours 58 min

This is a complete and practical guide which highlights the authors' new strategic approaches to selling when the buyer initially declines or is resistant on a sales opportunity. Hopkins and Katt explain that most sales reps take a traditional linear approach to selling, but that the trick in closing is in taking a more creative and circular approach. That's the key.It all starts with how the ... Read more

$24.99 USD

Also available as: eBook

This is a complete and practical guide which highlights the authors' new strategic approaches to selling when the buyer initially declines or is resistant on a sales opportunity. Hopkins and Katt explain that most sales reps take a traditional linear approach to selling, but that the trick in closing is in taking a more creative and circular approach. That's the key.It all starts with how the
... Read more

Also available as: eBook
Audiobook

City's Son, The

by Tom Pollock ...

Narrated by James Langton, Alison Larkin ...

Series Audiobook 1 - Skyscraper Throne
Unabridged

11 hours 44 min

Tom Pollock's debut novel and the first volume of the Skyscraper Throne series, The City's Son is an imaginative tale of adventure set in a city that is quite literally alive.Beneath the streets of London lies a city of monsters and miracles, where wild train spirits stampede over the tracks and glass-skinned dancers with glowing veins light the streets.Following a devastating betrayal, Beth ... Read more

$14.99 USD

Tom Pollock's debut novel and the first volume of the Skyscraper Throne series, The City's Son is an imaginative tale of adventure set in a city that is quite literally alive.Beneath the streets of London lies a city of monsters and miracles, where wild train spirits stampede over the tracks and glass-skinned dancers with glowing veins light the streets.Following a devastating betrayal, Beth
... Read more
Audiobook

Our Lady of the Streets

by Tom Pollock ...

Narrated by Alison Larkin ...

Series Audiobook 3 - Skyscraper Throne
Unabridged

11 hours 35 min

Ever since Beth Bradley found her way into a hidden London, the presence of its ruthless goddess, Mater Viae, has lurked in the background. Now Mater Viae has returned with deadly consequences. Streets are wracked by convulsions as muscles of wire and pipe go into spasm, bunching the city into a crippled new geography; pavements flare to thousand-degree fevers, incinerating pedestrians; and towers ... Read more

$14.99 USD

Ever since Beth Bradley found her way into a hidden London, the presence of its ruthless goddess, Mater Viae, has lurked in the background. Now Mater Viae has returned with deadly consequences. Streets are wracked by convulsions as muscles of wire and pipe go into spasm, bunching the city into a crippled new geography; pavements flare to thousand-degree fevers, incinerating pedestrians; and towers
... Read more
Teradata SQL

by Tom Coffing, Mike Larkins ...

Series Book 1 - Tera-Tom Genius Series
This book includes over 1000 examples of all aspects of SQL starting at the most basic level and going to the most advanced level with real examples that work and explain exactly what is going on. The building block approach that continues to take things a step deeper at a time makes this a perfect SQL guide for everyone. ... Read more

$143.99 USD

This book includes over 1000 examples of all aspects of SQL starting at the most basic level and going to the most advanced level with real examples that work and explain exactly what is going on. The building block approach that continues to take things a step deeper at a time makes this a perfect SQL guide for everyone.
... Read more
Netezza SQL

by Tom Coffing, Mike Larkins ...

Series Book 1 - Tera-Tom Genius Series
This book contains nearly 700 pages of brilliant Netezza examples ranging from simple commands to advanced procedures. Netezza SQL, like all others in the Genius Series, guides readers in a clear and logical manner using pictures and real-life examples. This book is a must-have for any Netezza environment. ... Read more

$143.99 USD

This book contains nearly 700 pages of brilliant Netezza examples ranging from simple commands to advanced procedures. Netezza SQL, like all others in the Genius Series, guides readers in a clear and logical manner using pictures and real-life examples. This book is a must-have for any Netezza environment.
... Read more
Audiobook

The Hall: A Celebration of Baseball's Greats

In Stories and Images, the Complete Roster of Inductees

by The National Baseball Hall of Fame and Museum ...

Narrated by Pete Larkin, Nick Omana, Mark Comstock, Dale E. Turner ...

Unabridged

19 hours 59 min

A deluxe baseball treasury unlike any other, complete with essays, photos, and player bios from The National Baseball Hall of Fame and Museum.Everyone dreams of Cooperstown. It's a hallowed name in baseball, for players as well as their fans. It's a house where legends live; it's everything that's great about the game.Never before has the National Baseball Hall of Fame and Museum published a ... Read more

$38.99 USD

Also available as: eBooks

A deluxe baseball treasury unlike any other, complete with essays, photos, and player bios from The National Baseball Hall of Fame and Museum.Everyone dreams of Cooperstown. It's a hallowed name in baseball, for players as well as their fans. It's a house where legends live; it's everything that's great about the game.Never before has the National Baseball Hall of Fame and Museum published a
... Read more

Also available as: eBooks

Audiobook

How to Master the Art of Selling Financial Services

by Tom Hopkins ...

Narrated by Tom Hopkins, Tom Hopkins ...

Unabridged

3 hours 49 min

Whether you’re a financial services expert or novice, you understand the business. You’ve worked hard to gain your product knowledge. You study industry trends. But, do you know how to talk to clients so they’ll listen?The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly, get them to like you, take your advice, and become long ... Read more

$19.99 USD

Also available as: eBooks

Whether you’re a financial services expert or novice, you understand the business. You’ve worked hard to gain your product knowledge. You study industry trends. But, do you know how to talk to clients so they’ll listen?The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly, get them to like you, take your advice, and become long
... Read more

Also available as: eBooks

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Recommended For You

Top Series in United States

Skyscraper Throne

How to Talk to Customers

Dazzler Masterworks Vol. 1

Humboldt County Writers 2024 Anthology: Water

Glass Republic, The

The Reshaping of Everyday Life

When Buyers Say No

City's Son, The

Our Lady of the Streets

Teradata SQL

Netezza SQL

The Hall: A Celebration of Baseball's Greats

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How to Master the Art of Selling Financial Services

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Top Series in United States

Skyscraper Throne

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