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Disaster Recovery and Business Continuity

A quick guide for organisations and business managers

by Thejendra BS ...

IT has brought many benefits to business. However, IT failures can seriously damage your ability to deliver products and services, harm your company’s reputation, and jeopardise your relationship with your customers. In short, poorly managed IT problems could threaten the survival of your business.Disaster Recovery and Business Continuity shows you how to develop a plan that will:keep your ... Read more

$31.99 USD or Free with Kobo Plus

IT has brought many benefits to business. However, IT failures can seriously damage your ability to deliver products and services, harm your company’s reputation, and jeopardise your relationship with your customers. In short, poorly managed IT problems could threaten the survival of your business.Disaster Recovery and Business Continuity shows you how to develop a plan that will:keep your
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Practical IT Service Management

A concise guide for busy executives

by Thejendra BS ...

This beginner’s book explains the basics of ITIL and its implementation and interpretation in an easy, selfstudy approach for all technical and business staff in your organisation. The entire book is written in a question and answer format for easy comprehension and speedy reading. Each chapter covers only one specific area of ITIL, and each topic is explained concisely, with very few answers ... Read more

$31.99 USD or Free with Kobo Plus

This beginner’s book explains the basics of ITIL and its implementation and interpretation in an easy, selfstudy approach for all technical and business staff in your organisation. The entire book is written in a question and answer format for easy comprehension and speedy reading. Each chapter covers only one specific area of ITIL, and each topic is explained concisely, with very few answers
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Lean and the Art of Cloud Computing Management

by Gregor Petri ...

About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud ... Read more

Free

About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud
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ITIL® – A Pocket Guide 2011 Edition

by Jan a.o. ...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT ... Read more

$36.99 USD

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT
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TOGAF® Version 9.1 - A Pocket Guide

by Andrew Josey ...

Note: This book is available in several languages: Brazilian Portuguese, English, Spanish, French. This is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the worlds leading ... Read more

$20.99 USD or Free with Kobo Plus

Note: This book is available in several languages: Brazilian Portuguese, English, Spanish, French. This is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the worlds leading
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Passing the ITIL® Foundation Exam

by Vince Pultorak ...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions ... Read more

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Servicing Itsm

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What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, ... Read more

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What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes,
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TOGAF 9 Foundation Part 2 Exam Preparation Course in a Book for Passing the TOGAF 9 Foundation Part 2 Certified Exam - The How To Pass on Your First Try Certification Study Guide

by William Manning ...

With the worldwide surge in the demand for IT Professional skills, the TOGAF 9 Foundation Part 2 is one of the hottest certifications today. To pass the TOGAF 9 Foundation Part 2 exam, you need a no-gimmicks, no-nonsense book on the exam objectives. This is that book!TOGAF Version 9 Enterprise Edition is a detailed method and set of supporting resources for developing an Enterprise Architecture. ... Read more

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With the worldwide surge in the demand for IT Professional skills, the TOGAF 9 Foundation Part 2 is one of the hottest certifications today. To pass the TOGAF 9 Foundation Part 2 exam, you need a no-gimmicks, no-nonsense book on the exam objectives. This is that book!TOGAF Version 9 Enterprise Edition is a detailed method and set of supporting resources for developing an Enterprise Architecture.
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Series series The open group series
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This document is the TOGAF Standard - Introduction and Core Concepts. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition. This document introduces the standard, including an executive overview of Enterprise Architecture, a description of how the standard is organized, and a summary of core concepts. It also contains the material common to the
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Change Management Process for Information Technology

by Carlo Figliomeni ...

The book is designed so that it can be used by either an existing Change Management Manager who wants to improve the way changes are introduced to their environment or by an organization that is planning to introduce a formal Change Management Process within the information technology group or any other business group.The book provides the following:A framework that allows for the initial creation ... Read more

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The book is designed so that it can be used by either an existing Change Management Manager who wants to improve the way changes are introduced to their environment or by an organization that is planning to introduce a formal Change Management Process within the information technology group or any other business group.The book provides the following:A framework that allows for the initial creation
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Implementing Service Quality based on ISO/IEC 20000

A Management Guide

by Michael Kunas ...

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you. ... Read more

$21.99 USD or Free with Kobo Plus

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
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Command Center Handbook

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Disaster Recovery and Business Continuity

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Lean and the Art of Cloud Computing Management

ITIL® – A Pocket Guide 2011 Edition

TOGAF® Version 9.1 - A Pocket Guide

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Servicing Itsm

TOGAF 9 Foundation Part 2 Exam Preparation Course in a Book for Passing the TOGAF 9 Foundation Part 2 Certified Exam - The How To Pass on Your First Try Certification Study Guide

The TOGAF® Standard, 10th Edition — Introduction and Core Concepts

Change Management Process for Information Technology

Implementing Service Quality based on ISO/IEC 20000

Command Center Handbook

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