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The Nordstrom Way to Customer Experience Excellence

Creating a Values-Driven Service Culture

by Robert Spector, breAnne O. Reeves ...

"Top Ten Business Books For 2017" - ForbesThe fully revised and updated edition of the classic book about Nordstrom's extraordinary customer serviceIn this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to ... Read more

$15.00 USD

"Top Ten Business Books For 2017" - ForbesThe fully revised and updated edition of the classic book about Nordstrom's extraordinary customer serviceIn this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to
... Read more
Amazon.com

Get Big Fast

by Robert Spector ...

$12.49 USD
Audiobook

Great Opportunities

How a superstar in the ever-growing kitchen appliance distribution business switched careers to achieve unimaginable success and loved it—and YOU CAN TOO!

by Marty Friedman ...

Narrated by Robert Spector ...

Unabridged

3 hours 56 min

I was a boy who started with nothing and finished with more than I ever wished for. I want to inspire others to do the same and to learn from my experiences.As a young man, I always questioned if I'd be able to make my mark in the world because I didn't have the smarts or grades that most of my classmates had. I wasn't a good athlete which is what counts in grammar and high school, and my parents ... Read more

$14.99 USD or Free with Kobo Plus

I was a boy who started with nothing and finished with more than I ever wished for. I want to inspire others to do the same and to learn from my experiences.As a young man, I always questioned if I'd be able to make my mark in the world because I didn't have the smarts or grades that most of my classmates had. I wasn't a good athlete which is what counts in grammar and high school, and my parents
... Read more
Maxine Greene and the Pedagogy of Social Imagination

An Intellectual Genealogy

Edited by Hannah Spector, Robert Lake, Tricia M. Kress ...

Devoted to and inspired by the late Maxine Greene, a champion of education and advocator of the arts, this book recognizes the importance of Greene’s scholarship by revisiting her oeuvre in the context of the intellectual historicity that shaped its formation. As a scholar, Greene dialogued with philosophers, social theorists, writers, musicians, and artists. These conversations reveal the ways in ... Read more

$60.99 USD

Devoted to and inspired by the late Maxine Greene, a champion of education and advocator of the arts, this book recognizes the importance of Greene’s scholarship by revisiting her oeuvre in the context of the intellectual historicity that shaped its formation. As a scholar, Greene dialogued with philosophers, social theorists, writers, musicians, and artists. These conversations reveal the ways in
... Read more
Audiobook

The Nordstrom Way to Customer Experience Excellence

Creating a Values-Driven Service Culture, 3rd Edition

by Robert Spector, BreAnne O. Reeves ...

Narrated by Steve Menasche ...

Unabridged

5 hours 55 min

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry ... Read more

$18.99 USD or Free with Kobo Plus

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry
... Read more
Clinical Neuropsychological Assessment

A Cognitive Approach

Edited by Robert L. Mapou, Jack Spector ...

Series series Critical Issues in Neuropsychology
Practicing neuropsychologists and students in clinical neuropsychology must increas ingly cross disciplinary boundaries to understand and appreciate the neuroanatomical, neurophysiological, and neuropharmacological bases of cognition and behavior, cur rent cognitive theory in many different domains of functioning, and the nature and tools of clinical assessment. Although the cognitive functions ... Read more

$143.99 USD

Practicing neuropsychologists and students in clinical neuropsychology must increas ingly cross disciplinary boundaries to understand and appreciate the neuroanatomical, neurophysiological, and neuropharmacological bases of cognition and behavior, cur rent cognitive theory in many different domains of functioning, and the nature and tools of clinical assessment. Although the cognitive functions
... Read more
The Spirit of Montesquieu’s Persian Letters

by Megan Gallagher, Ryan Patrick Hanley, Rebecca Kingston, Peter Lund, Michael Mosher, Emily Nacol, Andrea Radasanu, Helena Rosenblatt, John T. Scott, Robert Sparling, Céline Spector, Lee Ward, Stuart D. Warner, Dr. Pauline Kra, Vickie B. Sullivan ...

This book’s primary purpose is to commemorate the 300th anniversary of Montesquieu’s Persian Letters, a seminal book in classical liberal thought. Persian Letters is a delightfully rich, sympathetic satire of commercial society’s promise and discontents, covering a wide range of issues and themes that shaped the direction of liberal modernity. It consists of a series of letters largely written by ... Read more

$93.19 USD

This book’s primary purpose is to commemorate the 300th anniversary of Montesquieu’s Persian Letters, a seminal book in classical liberal thought. Persian Letters is a delightfully rich, sympathetic satire of commercial society’s promise and discontents, covering a wide range of issues and themes that shaped the direction of liberal modernity. It consists of a series of letters largely written by
... Read more

What Would Google Do?

Reverse-Engineering the Fastest Growing Company in the History of the World

by Jeff Jarvis ...

“Eye-opening, thought-provoking, and enlightening.”—USA Today“An indispensable guide to the business logic of the networked era.”—Clay Shirky, author of Here Comes Everybody“A stimulating exercise in thinking really, really big.”—San Jose Mercury NewsWhat Would Google Do? is an indispensable manual for survival and success in today’s internet-driven marketplace. By “reverse engineering the fastest ... Read more

$6.99 USD

“Eye-opening, thought-provoking, and enlightening.”—USA Today“An indispensable guide to the business logic of the networked era.”—Clay Shirky, author of Here Comes Everybody“A stimulating exercise in thinking really, really big.”—San Jose Mercury NewsWhat Would Google Do? is an indispensable manual for survival and success in today’s internet-driven marketplace. By “reverse engineering the fastest
... Read more
The Everything Store

Jeff Bezos and the Age of Amazon

by Brad Stone ...

The authoritative account of the rise of Amazon and its intensely driven founder, Jeff Bezos, praised by the Seattle Times as "the definitive account of how a tech icon came to life."Amazon.com started off delivering books through the mail. But its visionary founder, Jeff Bezos, wasn't content with being a bookseller. He wanted Amazon to become the everything store, offering limitless selection ... Read more

$12.99 USD

Also available as: Audiobook

The authoritative account of the rise of Amazon and its intensely driven founder, Jeff Bezos, praised by the Seattle Times as "the definitive account of how a tech icon came to life."Amazon.com started off delivering books through the mail. But its visionary founder, Jeff Bezos, wasn't content with being a bookseller. He wanted Amazon to become the everything store, offering limitless selection
... Read more

Also available as: Audiobook
In the Plex

How Google Thinks, Works, and Shapes Our Lives

by Steven Levy ...

“The most interesting book ever written about Google” (The Washington Post) delivers the inside story behind the most successful and admired technology company of our time, now updated with a new Afterword.Google is arguably the most important company in the world today, with such pervasive influence that its name is a verb. The company founded by two Stanford graduate students—Larry Page and ... Read more

$15.99 USD

“The most interesting book ever written about Google” (The Washington Post) delivers the inside story behind the most successful and admired technology company of our time, now updated with a new Afterword.Google is arguably the most important company in the world today, with such pervasive influence that its name is a verb. The company founded by two Stanford graduate students—Larry Page and
... Read more
The Facebook Effect

The Inside Story of the Company That Is Connecting the World

by David Kirkpatrick ...

The exclusive inside story of Facebook and how it has revolutionized the way the world uses the Internet. “A fantastic book, filled with great reporting and colorful narrative” (Walter Isaacson).In little more than half a decade, Facebook has gone from a dorm-room novelty to a company with 500 million users. It is one of the fastest growing companies in history, an essential part of the social ... Read more

$14.99 USD

The exclusive inside story of Facebook and how it has revolutionized the way the world uses the Internet. “A fantastic book, filled with great reporting and colorful narrative” (Walter Isaacson).In little more than half a decade, Facebook has gone from a dorm-room novelty to a company with 500 million users. It is one of the fastest growing companies in history, an essential part of the social
... Read more
Amazon Unbound

Jeff Bezos and the Invention of a Global Empire

by Brad Stone ...

This New York Times bestseller is a “masterful” (The Washington Post), “juicy tour of the company [Jeff] Bezos built” (The New York Times Book Review), revealing the most important business story of our time by the bestselling author of The Everything Store.Almost ten years ago, Bloomberg journalist Brad Stone captured the rise of Amazon in his bestseller The Everything Store. Since then, Amazon ... Read more

$15.99 USD

Also available as: Audiobook

This New York Times bestseller is a “masterful” (The Washington Post), “juicy tour of the company [Jeff] Bezos built” (The New York Times Book Review), revealing the most important business story of our time by the bestselling author of The Everything Store.Almost ten years ago, Bloomberg journalist Brad Stone captured the rise of Amazon in his bestseller The Everything Store. Since then, Amazon
... Read more

Also available as: Audiobook

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Critical Issues in Neuropsychology

The Nordstrom Way to Customer Experience Excellence

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Great Opportunities

Maxine Greene and the Pedagogy of Social Imagination

The Nordstrom Way to Customer Experience Excellence

Clinical Neuropsychological Assessment

The Spirit of Montesquieu’s Persian Letters

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What Would Google Do?

The Everything Store

In the Plex

The Facebook Effect

Amazon Unbound

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