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Measuring Customer Experience

How to Develop and Execute the Most Profitable Customer Experience Strategies

by Philipp Klaus ...

Series series Business and Management (R0)
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management. ... Read more

$53.99 USD

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
... Read more
Audiobook

The Scrapbook

A Novel

by Heather Clark ...

Narrated by Cassandra Campbell, Daniel Henning, Philippe Klaus, Mark Sanderlin ...

Unabridged

9 hours 2 min

**From the award-winning author of Red Comet: The Short Life and Blazing Art of Sylvia Plath, a stunning debut novel: the story of an intense first love haunted by history and family memory, inspired by the startling WWII scrapbook of Clark’s own grandfather, hidden in an attic until after his death“An elegant, unsettling novel about the burden of history and the illusions of love.” —Sana Krasikov ... Read more

$22.99 USD

Also available as: eBook

**From the award-winning author of Red Comet: The Short Life and Blazing Art of Sylvia Plath, a stunning debut novel: the story of an intense first love haunted by history and family memory, inspired by the startling WWII scrapbook of Clark’s own grandfather, hidden in an attic until after his death“An elegant, unsettling novel about the burden of history and the illusions of love.” —Sana Krasikov
... Read more

Also available as: eBook
A Future for the European Patchwork

Cohesion through Spatial Planning since 1990

by Detlef Briesen, Wendelin Strubelt, John Bachtler, Guy Baudelle, Paulina Budryte, Sylwia Dolzblacz, Joaquin Farinos Dasi, Klaus Friedrich, Philipp Gareis0, Victoria Grau1, Cliff Hague2, Markus Hesse3, N.K. Kumaresan Raja4, Klaus Kunzmann5, Jens Kurnol6, Felix Leyendecker7, Thuy Hang Nguyen Thi8, Laura Anna Palazzo9, Luisa Giovanna Pedrazzini0, Jean Peyroney1, Eduarda Pires da Silva Costa2, Maria Prezioso3, Sina Redlich4, Peter Schön5 ...

The issue of cohesion and the policies associated with it are concerns not only for supranational entities such as the EU, but also for nation states and regions alike. Traditional instruments for promoting cohesion include symbolic, economic and social policies. However, given the contemporary tensions at both the international and domestic levels, attempts to create or maintain ›cohesion‹ are so ... Read more

$67.99 USD

The issue of cohesion and the policies associated with it are concerns not only for supranational entities such as the EU, but also for nation states and regions alike. Traditional instruments for promoting cohesion include symbolic, economic and social policies. However, given the contemporary tensions at both the international and domestic levels, attempts to create or maintain ›cohesion‹ are so
... Read more
Donatien Grau. Living Museums

by Irina Antonova, Alan Bowness, Timothy Clifford, Michel Laclotte, Henri Loyrette, Philippe de Montebello, Peter-Klaus Schuster, Wilfried Seipel, Neil Holt ...

Series Book 1 - Hatje Cantz Text
A rare glimpse behind the scenes of the world's most influential museumsWho are the people shaping the world's most renowned museums? In this captivating book, Donatien Grau offers a rare glimpse behind the scenes of leading art institutions and their visionary directors. Through insightful conversations with some of the most influential figures in the museum world, he reveals how they opened ... Read more

$28.99 USD

A rare glimpse behind the scenes of the world's most influential museumsWho are the people shaping the world's most renowned museums? In this captivating book, Donatien Grau offers a rare glimpse behind the scenes of leading art institutions and their visionary directors. Through insightful conversations with some of the most influential figures in the museum world, he reveals how they opened
... Read more
Higher Education Landscape 2030

A Trend Analysis Based on the AHEAD International Horizon Scanning

by Dominic Orr, Maren Luebcke, J. Philipp Schmidt, Markus Ebner, Klaus Wannemacher, Martin Ebner, Dieter Dohmen ...

Series series Education (R0)
This open access Springer Brief provides a systematic analysis of current trends and requirements in the areas of knowledge and competence in the context of the project “(A) Higher Education Digital (AHEAD)—International Horizon Scanning / Trend Analysis on Digital Higher Education.” It examines the latest developments in learning theory, didactics, and digital-education technology in connection ... Read more

Free

This open access Springer Brief provides a systematic analysis of current trends and requirements in the areas of knowledge and competence in the context of the project “(A) Higher Education Digital (AHEAD)—International Horizon Scanning / Trend Analysis on Digital Higher Education.” It examines the latest developments in learning theory, didactics, and digital-education technology in connection
... Read more

Audiobook

Facing Infinity

Black Holes and Our Place on Earth

by Jonas Enander ...

Narrated by Mark Peachey ...

Unabridged

11 hours 9 min

Humanity's relationship with black holes began in 1783 in a small English village, when clergyman John Michell posed a startling question: What if there are objects in space that are so large and heavy that not even light can escape them? Almost 250 years later, in April 2019, scientists presented the first picture of a black hole. Physicist Jonas Enander has traveled the world to investigate how ... Read more

$24.99 USD

Also available as: eBook

Humanity's relationship with black holes began in 1783 in a small English village, when clergyman John Michell posed a startling question: What if there are objects in space that are so large and heavy that not even light can escape them? Almost 250 years later, in April 2019, scientists presented the first picture of a black hole. Physicist Jonas Enander has traveled the world to investigate how
... Read more

Also available as: eBook
Audiobook

Island Song

by Pepsi Demacque-Crockett ...

Narrated by Danielle Vitalis ...

Unabridged

11 hours 52 min

One sister found the courage to leave, the other must find the courage to live…From the Caribbean to 1950s London, an epic story of finding home, Island Song is an atmospheric and lyrical debut of compelling storytelling, for fans of Louise Hare and Kristin Hannah.__________________________________'Profound and moving' Woman's Own'Engrossing … An enjoyable debut' Louise Hare, author of <em... ... Read more

$21.99 USD

Also available as: eBook

One sister found the courage to leave, the other must find the courage to live…From the Caribbean to 1950s London, an epic story of finding home, Island Song is an atmospheric and lyrical debut of compelling storytelling, for fans of Louise Hare and Kristin Hannah.__________________________________'Profound and moving' Woman's Own'Engrossing … An enjoyable debut' Louise Hare, author of <em...
... Read more

Also available as: eBook
Audiobook

Sycorax

A Novel

by Nydia Hetherington ...

Narrated by Nydia Hetherington ...

Unabridged

11 hours 55 min

A captivating reimagining of the life lived by the powerful witch Sycorax before her banishment to the island in William Shakespeare's The TempestBorn of the sun and moon, shaped by fire and malady, comes a young woman whose story has never been told...They call her Sycorax. Seer. Sage. Sorceress.Outcast by society and all alone in the world, Sycorax must find a way to understand her true nature. ... Read more

$24.99 USD

Also available as: eBook

A captivating reimagining of the life lived by the powerful witch Sycorax before her banishment to the island in William Shakespeare's The TempestBorn of the sun and moon, shaped by fire and malady, comes a young woman whose story has never been told...They call her Sycorax. Seer. Sage. Sorceress.Outcast by society and all alone in the world, Sycorax must find a way to understand her true nature.
... Read more

Also available as: eBook
Audiobook

168 Songs of Hatred and Failure

A History of Manic Street Preachers

by Keith Cameron ...

Narrated by Jude Rogers, Huw Stephens ...

Unabridged

15 hours 55 min

'Exhilarating . . . revelatory . . . superb' THE TIMES'A forensic exploration of their compositions and recordings, and everything that has been poured into them . . . completely definitive' MOJO ★★★★★'No one understands the inner workings and shared aesthetics of Manic Street Preachers like Keith Cameron . . . phenomenal' NICKY WIREAN INSTANT SUNDAY TIMES BESTSELLER<... ... Read more

$31.99 USD

Also available as: eBook

'Exhilarating . . . revelatory . . . superb' THE TIMES'A forensic exploration of their compositions and recordings, and everything that has been poured into them . . . completely definitive' MOJO ★★★★★'No one understands the inner workings and shared aesthetics of Manic Street Preachers like Keith Cameron . . . phenomenal' NICKY WIREAN INSTANT SUNDAY TIMES BESTSELLER<...
... Read more

Also available as: eBook
Audiobook

The Best of Intentions

charming and loveable, 'Perfect for fans of Dear Mrs Bird'

by Caroline Scott ...

Narrated by Chris Harper ...

Unabridged

11 hours 17 min

Charming, nostalgic and brimming with optimism – a sparkling story of friendship, community and staying true to yourself for fans of Lissa Evans and AJ Pearce.'Turbulence and tribulation in paradise... A fond and funny novel about the power of patience, love and kindness' Fiona Valpy1932: When gardener Robert Bardsley arrives at Anderby Hall, an Elizabethan manor house in the Gloucestershire ... Read more

$27.99 USD

Also available as: eBook

Charming, nostalgic and brimming with optimism – a sparkling story of friendship, community and staying true to yourself for fans of Lissa Evans and AJ Pearce.'Turbulence and tribulation in paradise... A fond and funny novel about the power of patience, love and kindness' Fiona Valpy1932: When gardener Robert Bardsley arrives at Anderby Hall, an Elizabethan manor house in the Gloucestershire
... Read more

Also available as: eBook
Audiobook

Reframing Blackness

What’s Black about “History of Art”?

by Alayo Akinkugbe ...

Narrated by Alayo Akinkugbe ...

Unabridged

3 hours 57 min

Brought to you by Penguin.Since the inception of mainstream art history, Blackness has been distinctly ignored.In Reframing Blackness, art historian and founder of @ABlackHistoryOfArt, Alayo Akinkugbe challenges this void.Exploring the presentation of Black figures in Western art, Blackness in museums, Blackness in feminist art movements, as well as Blackness in the curriculum, Alayo unveils an ... Read more

$18.79 USD

Also available as: eBook

Brought to you by Penguin.Since the inception of mainstream art history, Blackness has been distinctly ignored.In Reframing Blackness, art historian and founder of @ABlackHistoryOfArt, Alayo Akinkugbe challenges this void.Exploring the presentation of Black figures in Western art, Blackness in museums, Blackness in feminist art movements, as well as Blackness in the curriculum, Alayo unveils an
... Read more

Also available as: eBook
Audiobook

My Family And Other Spies

A gripping MI6 memoir of espionage, secrecy, and a son uncovering his father’s past

by Alistair Wood ...

Narrated by David Rintoul ...

Unabridged

10 hours 34 min

**Brought to you by Penguin.The unforgettable memoir of life in a family like no other, and their extraordinary, eccentric part in half a century of espionage . . .**‘It has always been inculcated into me that no good could ever come of having anything to do with my father …’As a boy, Alistair Wood lived within the (very high) walls of a Secret Intelligence Service – or MI6 – training camp, ... Read more

$18.99 USD

Also available as: eBook

**Brought to you by Penguin.The unforgettable memoir of life in a family like no other, and their extraordinary, eccentric part in half a century of espionage . . .**‘It has always been inculcated into me that no good could ever come of having anything to do with my father …’As a boy, Alistair Wood lived within the (very high) walls of a Secret Intelligence Service – or MI6 – training camp,
... Read more

Also available as: eBook

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Top Series in United States

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Hatje Cantz Text

Measuring Customer Experience

The Scrapbook

A Future for the European Patchwork

Donatien Grau. Living Museums

Higher Education Landscape 2030

People who read these also enjoyed

Facing Infinity

Island Song

Sycorax

168 Songs of Hatred and Failure

The Best of Intentions

Reframing Blackness

My Family And Other Spies

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

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Top Series in United States

Education (R0)

Business and Management (R0)

Hatje Cantz Text

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